By Todd Barron @ FoodieCuisine.com
I met my wife for lunch the other day at Mc Alister’s Deli on Rodney Parham in Little Rock. I normally like their deli sandwiches and wanted something low-fat and quick. You can of course order very fattening and high-calorie food there but if you are careful you can have a tasty and healthy meal. Specifically, I was looking towards a turkey sandwich with no cheese.
Mc Alisters is a chain and is a step above fast-food places like Subway. It is not a sit-down and order restaurant though. You place your order at the front counter, take a number (usually,) and sit down while your food is prepared. They typically bring it out in baskets and that’s the whole process.
We ordered after a few minutes and I had the Chipotle Chicken Wrap ($6.99) with an iced tea. My wife had the Grilled Chicken Caesar Wrap ($6.99). They didn’t give us a number, which I found odd, but we paid and sat down after receiving our drinks.
Several minutes went by as I watched people who were behind us in line receive their food. I also watched as they completed their food and left. After about 30 minutes I went to the register to ask what was taking so long. Did they have to kill the chickens? Maybe they were trying to resurrect Caesar to obtain his original recipe? Anyways, they apparently had lost our order. The cashier couldn’t figure out how it could get lost and was stumped.
A manager came out from the back, whispered something in her ear, and they proceeded to offer us a refund and a remake of our order. Apparently the order had been placed on the completed spinner in the back instead of the to-be-completed one. We needed to leave but went ahead and requested a re-do. We also opted to take the refund offer. Normally I wouldn’t do this but we did get forgotten and the nice gesture was called on. I applaud them for having he customer service sense to do this and appreciate it. I’ve been to many places who won’t do anything to rectify customer problems.
Our food finally came out after the 50 minute ordeal. The wrap is described as “Slices of grilled chicken, fat-free chipotle peach sauce, Romaine, tomatoes, cucumbers and tortilla strips in a wheat wrap.” My wrap looked good but was messy when I picked it up. The messy part came from the chipotle peach sauce as it had pooled under my wrap in the basket. The sauce had a sweet flavor with zero heat in it. I expected it to be spicy but it did have an ok flavor. The chicken was cooked well and was tender. The tortilla strips offered a nice crunch but the lettuce was chopped in very large pieces. The lettuce was so large that it made taking bites difficult. If the lettuce had been finely chopped the wrap would have been 10x as good. Sometimes its the little things that count.
I didn’t try my wife’s wrap so I can’t comment on it. Overall my wrap was not very tasty given the texture was all wrong and the sauce was way too sweet. I would not order it again. If I go back I’ll stick with a turkey on wheat and no cheese. It wouldn’t make the news but then again, maybe it wouldn’t take an hour to eat there either. 🙂
9700 Rodney Parham
Little Rock AR 72227
t: (501) 537-4848
f: (501) 537-4849
Hours of Operation: Sun-Thu: 10:30am-10:00pm; Fri-Sat: 10:30am-10:00pm